Rock View Veterinary Surgery, located in St Austell, Cornwall, offers a range of services with a specialization in emergency veterinary care available 24/7 or during extended hours. The clinic holds a Google Maps rating of 4.4 stars based on 170 reviews, indicating a generally positive reception from clients, though not without some notable concerns.

The written reviews provide a mixed perspective on the clinic's performance. Positive feedback highlights the compassionate and attentive service provided by the staff. For instance, Tracy Hajiyianni praises Fiona and her receptionist for their excellent care of her elderly rescue hen, emphasizing the reassuring support they received.

Conversely, there are critical reviews that raise significant concerns about the clinic's service quality and customer interactions. Tiff Wade shares a distressing experience involving financial discussions and the handling of a sick dog, expressing dissatisfaction with the communication and perceived lack of empathy from the staff. Similarly, Biĺl criticizes the practice for their actions regarding RSPCA involvement due to not using the clinic's facilities. Jade Hooper's review echoes dissatisfaction with the service, detailing issues with a kitten's post-surgery condition and the clinic's handling of the situation.

Overall, while Rock View Veterinary Surgery is appreciated for its caring staff and emergency services, there are notable criticisms concerning customer service and post-operative care. These mixed reviews suggest that while the clinic has strengths, potential clients should carefully consider their options and perhaps seek further information before making a decision.